Topping up from the wrong balance type can leave a deposit declined the moment you submit it, which is the most common cause players meet at Allslots. The same rejection often shows up when the amount sits outside the range your account allows or the payment route is not enabled for your profile.
Deposits and withdrawals declined by limits
You press confirm on a deposit or a payout and the screen tells you the request was refused because of a limit.
- The amount sits below the smallest or above the largest figure your account allows.
- Your withdrawal request is larger than the balance available for payout at that moment.
- You picked a payment route that does not match the method you used before.
- A bonus balance is being used where only real money can be withdrawn.
- Standing limits on your account were set earlier and still apply.
- Note the exact amount shown on the declined request.
- Split the transaction into smaller parts and send the first one alone.
- Check which balance the funds came from before you try again.
- Use the same route for your payout that you used for your deposit.
- Choose a different route from the list if the first one stays blocked.
- Keep each amount inside the range your account allows.
- Wait for any pending transaction to settle before starting a new one.
- Write down the message that appeared so you can repeat it later.
- Try a smaller test amount to confirm the route works.
- Remove bonus funds from your plan if you want a clean withdrawal.
- Repeat the attempt once the earlier request has finished.
- Note any change in the decline message, because each one points to a different rule.
- Take a screenshot of the result for your own records.
- Make one change at a time so you know what fixed it.
- Contact support with the screenshot and the amount if every route fails.
Contact support when the decline message repeats with the same wording after you have changed both the amount and the route.
Deposit taken from the bank but missing on the balance
Your bank statement shows the payment left, yet the casino balance still shows the old figure.
- The payment is still moving between the bank and the casino.
- The deposit landed on a bonus balance instead of the main one.
- The transaction was started twice and only one copy has cleared.
- You made the payment from a different account holder name.
- The bank held the payment for its own review.
- Give the payment fresh time to arrive before doing anything else.
- Reload the page in your phone browser or desktop browser to refresh the balance.
- Check every balance on the page, including any bonus balance.
- Open your transaction history and look for the payment there.
- Match the entry against the amount and time on your bank statement.
- Save a screenshot of the bank page that shows the outgoing payment.
- Do not send the deposit a second time while the first is unresolved.
- Confirm the name on the payment account matches your casino profile.
- Log out and back in through all slots login to force a balance refresh.
- Note the reference number from your bank statement.
- Compare it with the reference in your transaction history.
- Check whether the payment went to a saved card rather than the one you expected.
- Repeat the history check after some time has passed.
- Keep every screenshot and reference in one place.
- Contact support with the bank proof and the reference if the balance stays unchanged.
Contact support once you hold proof of the outgoing payment and the balance has not moved after a reasonable wait.
Identity verification stuck or documents rejected
The verification screen still shows your documents as pending or rejected long after you sent them.
- A document photo is blurred, cropped or shows glare.
- The name or address on the document does not match your Allslots profile.
- Only one side of an identity document was uploaded.
- The document has passed its expiry date.
- The file type or size is outside what the upload tool accepts.
- Open the verification section of your account and read the status of each document.
- Re-take each photo in bright, even light with the whole document in the frame.
- Keep the corners and every line of text visible.
- Upload both sides of any identity document.
- Send a document that is current and not near expiry.
- Make sure the name and address match your profile exactly.
- Use the file formats the upload tool accepts.
- Send one document at a time so each result stays clear.
- Submit a fresh copy when a rejection message names a specific document.
- Remove glare and shadow from the photo before you resend it.
- Check the verification section of allslots.gr.com for the status of each upload.
- Keep a copy of everything you send for your own records.
- Wait for the status to change before uploading the same file again.
- Act on the exact reason given in each rejection message.
- Log back in to refresh the verification page if it looks frozen.
- Contact support when a document is rejected without a stated reason or the status never moves.
Contact support if a clear, current document is refused more than once or the review never finishes.
Login blocked or account locked after failed attempts
Your password is refused and then the screen says the account is locked.
- Too many wrong passwords were entered in a row.
- Caps lock or a keyboard language setting changed the characters.
- A password manager filled an old password.
- You are using the wrong username or email address.
- The account is already signed in on another device.
- Stop trying passwords so the lock has time to clear.
- Type the password slowly with caps lock off.
- Check the keyboard language on your phone or computer.
- Clear the saved password in your browser and enter it by hand.
- Use a private browsing window to rule out old stored data.
- Confirm you are using the email address tied to your account.
- Make sure no other session is open with your details.
- Close every open tab before you try again.
- Use the password reset on all slots login if the lock persists.
- Set a new password you have not used before.
- Write the new password down somewhere safe.
- Sign in on one device first, then add others.
- Turn on 2FA if your account offers it.
- Note the exact wording of the lock message.
- Contact support if the lock does not clear after the reset.
Contact support when the reset fails or the lock message repeats after you have waited.
Keep one clear photo of your ID and a single note of your payment references ready, and most of these blocks never reach the support desk.