Bitstarz runs on a single account balance shared across the casino and the poker room, so a promo code you enter for one area can affect the other. Players about to make their first deposit most often paste a code in the wrong field and then wonder why nothing appeared.
Deposits and Withdrawals
How do I make my first deposit?
Open the cashier from your account and pick a payment option that suits you, then enter the amount you want to add. Confirm the payment in the provider’s own window and wait for the balance to update on the screen. Take a screenshot of the confirmation page before you close it. Your first deposit is also the moment a welcome offer is usually tied to, so read what the cashier shows you before confirming.
Why has my deposit not shown up in my balance?
Most delays come from the payment provider needing a moment to confirm the transfer to the casino. Refresh the cashier rather than the whole page, and look for a pending entry in your transaction history. If a pending entry exists, the money is on its way and you should not pay twice. Keep the provider receipt until the balance matches what you sent.
What do I need to complete before my first withdrawal?
Identity checks apply to withdrawals, and they can be started before you have any winnings to collect. Upload a clear photo of your ID and a document showing your address from the account settings area. Make sure the name on the documents matches the name on your account exactly. Starting this early means a later request is not held up while the check is completed.
Can I withdraw to a different method than I deposited with?
The casino generally returns money to the same route you used to pay in, which keeps records consistent. If that route cannot receive a payout, support will explain which option is available to you. A common mistake is depositing with one method and expecting a payout to a completely different account. Ask support about your specific route before you send a withdrawal request.
Is there a minimum I have to keep in mind for payouts?
Every payment route has its own floor and ceiling, and the cashier shows them when you choose that route. Pick your payout option first and the allowed range appears before you type an amount. Sending a request below the floor usually means it is rejected and you have to submit it again. Check the range shown in the cashier, not a number you remember from elsewhere.
Why is my withdrawal still marked as pending?
A pending status means the request has been received but not yet released for payment. Account checks, unfinished bonus turnover or a missing document can all hold it in that state. Look at your bonus balance and your document status side by side before contacting anyone. If both are clear and the request sits pending, ask support for the reason in writing.
Bonuses and Promotions
Where do I enter a Bitstarz promo code?
Codes are entered in a dedicated field, either during registration or in the bonus area of your account. Type the code exactly as given, with no extra spaces, and confirm it before you deposit. A code typed into the payment reference field does nothing at all. Check the bonus area afterwards to see whether the offer is attached to your account.
How does a Bitstarz bonus code free spins offer work?
An offer built around free spins adds a set of spins on chosen slots once the code is accepted. The spins appear in your bonus area and carry conditions on which games they cover and how winnings from them are handled. Open https://bitstarz.hu.net and read what the offer attaches to your account before you start spinning. A frequent mistake is spending the spins on a slot outside the covered list, which wastes them.
Can I use more than one code on the same deposit?
Offers generally do not stack on a single payment, so one code applies to one deposit. Choosing a code means giving up the others for that payment, so compare what each one gives you. If you have two codes, use them on separate deposits rather than trying to combine them. The bonus area shows which offer is currently active on your account.
Why did my bonus not appear after I entered the code?
Most failures come from a code typed incorrectly, an expired offer or a deposit below the amount the offer requires. Compare what you entered with the code exactly as it was given to you. Then look at the deposit amount and confirm it met the condition attached to the offer. If both look right, contact support and include a screenshot of the code entry.
How does turnover on a bonus affect my balance?
Bonus money and winnings from it are usually held apart from your own cash until the turnover condition is met. Your real balance stays withdrawable, while the bonus part is not. Progress is shown in the bonus area, so you can see how much is left to play through. Withdrawing before that point normally removes the bonus and anything won with it.
Do offers apply to poker as well as the casino?
The casino and poker room share one account, but offers are often limited to one area of the site. A casino code may not apply to poker tables, and poker promotions may follow their own rules. Before you opt in, check which area the offer names. Bitstarz poker players should treat casino bonuses and poker offers as separate things.
Responsible Play
How do I set a deposit limit on my account?
Limits are set in the responsible play section of your account, not in the cashier. Choose a period and an amount you are comfortable with, then confirm the change. A lowered limit usually takes effect right away, while raising it again involves a waiting period. Set the limit before your first deposit so it applies from the start.
Can I take a break from playing?
A timeout blocks access to your account for a period you choose, and it cannot be lifted early. Use it when you want a pause without closing the account permanently. Check that any pending withdrawal is already submitted before the break starts, or you will have to wait until it ends. Support can confirm what a break means for an active bonus.
What happens to my bonus during a break?
Time away from the account usually counts against any deadline tied to a bonus. That means a break can cost you an offer that was still in progress. Finish or accept the loss of the bonus before you start a timeout. Look at the expiry shown in the bonus area and plan around it.
Where do I find my playing history?
Your account keeps a record of deposits, withdrawals and bets, which you can open at any time. Use it to compare what you planned to spend with what you actually spent. A short review each week catches habits before they become a problem. If a figure looks wrong, raise it with support while the record is fresh.
How do I close my account for good?
Closure is requested through support, and it is separate from a temporary break. Withdraw any remaining real balance first, because closure can complicate access to it. Say clearly that you want the account closed permanently rather than suspended. Keep the confirmation message you receive as proof of the request.
What if someone else in my household wants to play?
Each person needs their own account with their own verified identity and payment details. Sharing a login or a payment method breaks the identity rules and can freeze both accounts. If a relative wants to play, they should register separately and complete their own checks. Never let another person use your account, even briefly.
Games and Mobile Play
Can I play on my phone without installing anything?
The site runs in a mobile browser, so you open it the same way you open any other web page. Sign in with your usual details and the games load inside the browser window. There is nothing to download and no separate version of your account. A stable connection matters more than the device you use.
Why do some games fail to load on mobile?
Older browsers and crowded tabs are the usual cause of a game that will not start. Close other tabs, clear the browser cache and load the game again. Switching from mobile data to Wi-Fi can also solve a stall during loading. If one game keeps failing while others work, report it to support with the game name.
Are the slot RTP figures the same on mobile?
The game is the same game whether you play it on a phone or a computer, so the RTP shown does not change. What changes is how the screen displays the reels and controls. Check the game’s information panel for the RTP figure rather than relying on a memory of it. If a game looks different, confirm you opened the same title.
Can I play Bitstarz poker from my phone browser?
The poker room can be reached from the same mobile browser session as the casino. Tables may be easier to follow in landscape orientation, so rotate the phone. Before joining a table, check that your connection is steady enough for the pace of play. A dropped connection during a hand is the most common mobile problem at the tables.
Can two people play at once on the same network?
Each player needs a separate account, and playing from the same network is allowed as long as the accounts are genuinely different people. The risk is sharing a device or a login, which links the accounts. Use separate devices or sign out fully before another person signs in. If accounts are flagged, identity checks decide the outcome.
Do games run the same way in the background?
Leaving a game tab open while you use another part of the site can interrupt a spin or a hand. The game keeps its state on the server, but your screen may fall out of step with it. Refresh the game before placing another bet rather than guessing the result. This is especially important at poker tables where the action moves quickly.