Fixing SpinBoss Problems: Verification, Deposits, Mobile Play and Bonus Credits

You tap the deposit button, confirm the payment, and see the bank message that money left your account, but the balance stays the same. The usual cause is a pending payment or a mismatched reference that the system has not yet matched to your player account.

Identity verification stuck or documents rejected

You upload your ID and proof of address, the page shows a spinner or a red error, and the account stays limited. That normally means the image quality, data mismatch or an expired document is blocking the review.

• The photo is blurry, has a glare, or cuts off a corner or the expiry date.
• The name or address on the document does not match the details in your profile.
• The document has expired or is not one the casino accepts for verification.
• You sent a scan of a copy instead of a photo of the original.
• Two files were uploaded for the same slot, and one is unreadable.

1. Open your profile and compare your name, date of birth and address with the document you plan to send.
2. Fix any spelling or formatting difference before you resubmit anything.
3. Place the document on a flat, well-lit surface and avoid shadows across the text.
4. Photograph all four corners, the photo page and the expiry date in one frame.
5. Use a recent colour image, not a black-and-white scan or a screenshot.
6. For proof of address, use a document that shows your full name and address clearly.
7. Check that the document is still valid on the day you send it.
8. Upload each requested document once, in the slot that matches its type.
9. Wait for the upload to finish before you close the page or switch tabs.
10. If a file is rejected, replace it with a new photo rather than editing the old one.
11. Use the same device and connection for the whole upload so the file is not cut off.
12. Contact support when a document is rejected twice without a clear reason, or when the review is still open after you have sent every requested item.

Deposit left the bank but is not on the casino balance

Your bank confirms the payment, but the balance on the spinboss casino page does not change, or it shows a pending amount. This happens when the payment is still being processed, the reference is missing, or the deposit was sent to a different player account.

• The payment is still being processed by the bank or the payment provider.
• You used a payment method that does not match the name on the account.
• The reference or note field was empty, so the system could not match the payment.
• You sent the money to an old payment detail from a previous session or a saved template.
• The deposit was made from a bank account or card that is not in your own name.

1. Wait for the payment to clear in your bank statement, then refresh the balance page once.
2. Check that the payment method you used belongs to you and is in your name.
3. Compare the amount you sent with the amount you entered in the deposit form.
4. Open https://www.spin-boss.jp.net/ and use the deposit section there to confirm the payment details shown to you before you send anything.
5. Make sure the reference field is filled in exactly as the form instructs.
6. If you used a saved template, delete it and start a new deposit from the cashier page.
7. Look at the pending transactions list and note the status shown for your deposit.
8. Do not send a second deposit to fix the first one, because that can create two pending payments.
9. Take a screenshot of the bank confirmation and of the pending entry in your account.
10. Confirm that the currency and the payment method match what the cashier expects.
11. If the money is still missing after the bank marks the payment as completed, gather both screenshots.
12. Send the proof through the support channel and include the exact amount and the reference.
13. Contact support as soon as the bank shows the payment as completed but the balance stays unchanged.

Site or games do not load properly on a phone

On your phone browser the lobby loads slowly, a game freezes on the loading screen, or the page shows a blank area. The usual cause is a weak connection, a full browser cache, or a browser that does not handle the game’s scripts well.

• The mobile connection is weak or switching between networks.
• The browser cache or cookies are old and conflict with the current page.
• A browser extension or an ad blocker is blocking game scripts.
• The browser version is too old for the game engine.
• Too many tabs or background apps are using memory on the phone.

1. Switch to a stable Wi-Fi network or a strong mobile signal and reload the page once.
2. Close other tabs and background apps that use data or memory.
3. Clear the browser cache and cookies for the site, then sign in again.
4. Turn off ad blockers and extensions for the site, then reload.
5. Update the browser to its current version from the phone’s store.
6. Try a different browser on the same phone to see whether the problem follows the browser.
7. Disable battery saver or data saver for the browser while you play.
8. Open the game in a new tab instead of a tab that has been open for a long time.
9. If the lobby loads but a single game does not, try another game to narrow the cause.
10. Restart the phone to free memory, then open the site again.
11. Check that the phone’s date and time are set automatically, because a wrong clock can break secure pages.
12. Note the exact error message or the screen where the loading stops.
13. Contact support when the same game fails on two different browsers and a stable connection.

Welcome bonus or free spins not credited

You register, make the first deposit, and the bonus balance or the free spins never appear. The common cause is a missing bonus code, an opt-in step that was skipped, or a deposit that did not meet the bonus conditions.

• The bonus code was not entered, or it was typed with a space or a wrong character.
• You did not select the bonus in the cashier before confirming the deposit.
• The deposit was made before the bonus was activated on the account.
• A previous bonus on the account is still active, and only one offer can run at a time.
• The payment method used does not qualify for the welcome offer.

1. Open the bonus section of your account and check whether the offer is listed as active or pending.
2. Compare the code you typed with the code shown for the offer, character by character.
3. Check that you opted in before you sent the deposit, not after.
4. If a previous bonus is still active, finish or cancel it before you claim a new one.
5. Confirm that the payment method you used is one the offer accepts.
6. Check that the deposit was made from your own account and in your own name.
7. Look at the bonus history to see whether the free spins were issued and then used.
8. If the code field was empty at deposit time, note the exact deposit you made.
9. Do not make a second deposit hoping to trigger the same offer twice.
10. Take a screenshot of the offer page and of your deposit confirmation.
11. Send both screenshots to support with the code you used and the deposit reference.
12. Contact support when the deposit qualifies and no bonus appears in the bonus history.

Quick Reference

The table below pairs each common problem with its usual cause and the first check to run.

The first check for verification is whether the document is readable and matches your profile exactly. For a missing deposit, the bank status tells you whether the payment is still moving or already completed. Mobile loading problems usually follow the browser, so a second browser gives a quick answer. Bonus issues almost always come from the opt-in step or the code field, both of which you can review in the bonus history. When a document is rejected twice, the problem is usually the file itself, not the review queue. Support can act faster when you send screenshots that show the exact status at the moment of the problem.

Keep one screenshot of every deposit confirmation and every document you upload, because that single habit gives support everything needed to trace a missing payment or a stuck review.